Why this isn’t a “wait and see” category
ChatGPT alone now has over 900 million weekly active users, more than double the figure from a year earlier, and crossed 1 billion monthly active users in June 2026 — making it the fastest consumer app in history to reach that scale. Google’s AI Overviews now trigger on roughly 48% of all tracked searches — a 58% year-on-year increase.
When an AI Overview appears, around 83% of those searches end without a single click through to a website, compared to roughly 60% for a standard search.
94% of B2B buyers now use AI tools somewhere in their purchase process — comparing vendors, researching products, or building a business case — often before a single sales conversation happens. AI answer engines have overtaken vendor websites, product experts, and sales reps as the number one research source. Businesses relying on organic click-through are already reporting 10–40% traffic declines as this research activity moves inside AI tools rather than onto their sites.
Put simply: the businesses your customers are comparing you against are increasingly being surfaced — or not — inside a conversation you can’t see and don’t control unless you’ve deliberately built for it. Being invisible in that conversation isn’t neutral. It’s a slow, compounding loss of the research and comparison stage that used to happen on your own website.